Refund policy
Return
Our policy lasts 14 days. If you have been in the past 14 days after purchase, unfortunately, we are unable to provide you with a refund or exchange service.
To be eligible for a return, your item must be unused and the conditions are the same as what you received. It must also be the original packaging.
Several types of goods are exempt from return. Perishable items such as food, flowers, newspapers or magazines are not refundable. We also do not accept products that are intimate or hygienic, hazardous materials or flammable liquids or gases.
Other non-returnable goods:
Gift card
Downloaded software product
Some health and personal care products
To complete the return, we need a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
In some cases, only partial refunds are allowed (if applicable)
Books with obvious use signs
CD, DVD, VHS tape, software, video games, cassettes or opened vinyl records
Any item that does not conform to the original state, due to our error, the component is damaged or lost.
Any item returned more than 20 days after return
Refund (if applicable)
After receiving and checking your return, we will send you an email notifying you that we have received your returned item. We will also notify you to approve or reject the refund.
If you are approved, your refund will be processed and the credit card will automatically be applied to your credit card or original payment method within a certain number of days.
Overdue or lost refund (if applicable)
If you have not received a refund yet, please re-check your bank account first.
Then contact your credit card company and it may take some time for the refund to be officially released.
Next contact your bank. There will usually be some processing time before the refund is released.
If you have completed all of these operations and have not received a refund, please contact us at leon.vajjexrc@hotmail.com.
Special offer (if applicable)
Only regular-priced items can be refunded, and unfortunately, promotional items are not refundable.
Exchange (if applicable)
We only replace items if they are defective or damaged. If you need to replace the same product, please send an email to leon.vajjexrc@hotmail.com and send your goods to: No. 131 Penglin Bridge, Penglin Village, Ruoheng Town, Wenling City, Zhejiang Province,China
gift
If the item is marked as a gift directly at the time of purchase, you will receive a gift voucher for the return value. After receiving the returned item, the gift certificate will be mailed to you.
If the item is not marked as a gift at the time of purchase, or if the gift giver sends the order to yourself and sends it to you, we will send a refund to the gift giver who will inform you of the return.
transport
To return your product, you should mail the product to: No. 131 Penglin Bridge, Penglin Village, Ruoheng Town, Wenling City, Zhejiang Province,China
You will be responsible for paying the shipping cost of the returned item. Shipping costs are not refundable. If you receive a refund, the return shipping fee will be deducted from the refund.
Depending on where you live, the time you may exchange for the products you exchange may vary.
If you ship more than $75, you should consider using a traceable shipping service or purchasing transportation insurance. We do not guarantee that you will receive your returned items.
Our policy lasts 14 days. If you have been in the past 14 days after purchase, unfortunately, we are unable to provide you with a refund or exchange service.
To be eligible for a return, your item must be unused and the conditions are the same as what you received. It must also be the original packaging.
Several types of goods are exempt from return. Perishable items such as food, flowers, newspapers or magazines are not refundable. We also do not accept products that are intimate or hygienic, hazardous materials or flammable liquids or gases.
Other non-returnable goods:
Gift card
Downloaded software product
Some health and personal care products
To complete the return, we need a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
In some cases, only partial refunds are allowed (if applicable)
Books with obvious use signs
CD, DVD, VHS tape, software, video games, cassettes or opened vinyl records
Any item that does not conform to the original state, due to our error, the component is damaged or lost.
Any item returned more than 20 days after return
Refund (if applicable)
After receiving and checking your return, we will send you an email notifying you that we have received your returned item. We will also notify you to approve or reject the refund.
If you are approved, your refund will be processed and the credit card will automatically be applied to your credit card or original payment method within a certain number of days.
Overdue or lost refund (if applicable)
If you have not received a refund yet, please re-check your bank account first.
Then contact your credit card company and it may take some time for the refund to be officially released.
Next contact your bank. There will usually be some processing time before the refund is released.
If you have completed all of these operations and have not received a refund, please contact us at leon.vajjexrc@hotmail.com.
Special offer (if applicable)
Only regular-priced items can be refunded, and unfortunately, promotional items are not refundable.
Exchange (if applicable)
We only replace items if they are defective or damaged. If you need to replace the same product, please send an email to leon.vajjexrc@hotmail.com and send your goods to: No. 131 Penglin Bridge, Penglin Village, Ruoheng Town, Wenling City, Zhejiang Province,China
gift
If the item is marked as a gift directly at the time of purchase, you will receive a gift voucher for the return value. After receiving the returned item, the gift certificate will be mailed to you.
If the item is not marked as a gift at the time of purchase, or if the gift giver sends the order to yourself and sends it to you, we will send a refund to the gift giver who will inform you of the return.
transport
To return your product, you should mail the product to: No. 131 Penglin Bridge, Penglin Village, Ruoheng Town, Wenling City, Zhejiang Province,China
You will be responsible for paying the shipping cost of the returned item. Shipping costs are not refundable. If you receive a refund, the return shipping fee will be deducted from the refund.
Depending on where you live, the time you may exchange for the products you exchange may vary.
If you ship more than $75, you should consider using a traceable shipping service or purchasing transportation insurance. We do not guarantee that you will receive your returned items.